Vape Cartridge return and replacement without surprises

Getting the carton there intact

There is no shortage of suppliers quoting vape cartridge. The scarce thing is a supplier who will tell you which SKU to drop. We have been shipping vape cartridges long enough to know that the honest answer is usually a shorter list, and that is the answer we give.

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 15 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

We can consolidate mixed orders of vape cartridges into one shipment. Consolidation saves freight but adds handling days, so we quote both a consolidated and a split option and let you choose.

How the price is actually built

Custom printing raises the unit price and lowers the marketing cost. For first-time buyers the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

Unit price breaks usually land at 200, 500 and 1000 pieces. Between those steps the cost curve flattens, which is why pushing a 200 unit order to 500 often costs less per unit than buyers expect.

Support that answers the question

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

• Mixed SKU cartons to spread first-order risk
• Cartons drop-tested and pallet-counted for clean freight
• Specification locked in writing before production starts
• Seven-day defect reporting with replace-or-credit
• Reference sample retained from every batch
• Named account contact who has handled the product

Where defects actually come from

A 0.5 percent defect rate sounds excellent until it lands on a 600 unit order and you are handling three returns in a week. We quote realistic rates per category and we credit in advance for the known failure modes.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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